What payment method do you accept?

We accept payment via PayPal, Visa and Mastercard.

Do I need a PayPal account in order to purchase items?

No. You can pay through MasterCard or Visa through Paypal without signing up for a Paypal account.

Do you ship worldwide?

Yes. We ship worldwide.

How much is shipping cost?

Singapore : By the weight of items in checkout cart. Shipping will be free for purchase of $100 or above.

International : Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before check-out, charges are calculated by products’s weight and delivery location.

How many days will shipping take?

Singapore : 1-4 business days
International : 1-3 weeks

When do you pack and ship my order?

We pack and ship out your orders one to two working days after receiving payment confirmation from Paypal. All orders are packed and shipped from our office. Our office operates from Monday to Friday, 9am -6pm Singapore time. All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address.

Am I able to track my order?

Yes. All orders will be sent by courier and the tracking number can be sent to your email account for reference upon request.

How can I make changes to my order after order confirmation?

You are not able to alter your purchase once it is enter into our system upon order confirmation. However, you can email us at sales@mypapylon.com to request for changes. If your order has not been process, we will make the necessary changes for you.

Can I cancel my order after confirmation?

As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.

Can I suggest for improvement in your products or website?

Yes. We welcome your suggestions and feedbacks We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedbacks and suggestions as this have aided our brand in its growth.

What can I do if my question isn’t included above?

You can email us at sales@iroyaltech.com and we will answer all your questions or enquires. Alternatively. You can reach us at +65 8200 7878 from Monday to Sunday: 10am to 10pm

Change Hikvision DVR Password

Differences in Camera Resolutions

The resolution of a camera is one of the most critical and desired features. The resolution of a camera is crucial for generating usable images capable of identifying individuals and license plates. The ability to provide a much higher resolution than a traditional analog camera has long been a benefit of using an IP camera over analog cameras, though HD analog solutions are now closing the gap.

Resolution is measured in pixels and abbreviated to Megapixels or MP. One megapixel (1MP) is equivalent to one million pixels.
We now prefer to start all of our conversations at 4MP, thanks to technological advances and subsequent price drops – the Hikvision 4MP R6 family of cameras, for example, is now priced cheaper than a 2MP camera would have cost you a few years ago.

The majority of the time, a higher resolution is preferable. There are a few drawbacks, though: a higher resolution video stream, for example, would require more storage and bandwidth headroom, and low-light output will usually suffer as a result. However, as the resolution has increased, the image quality improves dramatically; a face or number plate may have a higher number of pixels-per-foot, allowing better information to be picked out and recognized.

Below is a list of common IP camera resolutions and their respective pixel Width x Height measurements based on a Hikvision camera. You may be familiar with certain resolutions when you consider your TV or PC monitors.

1MP = 1280 x 720 (AKA 720)
1.3MP = 1280 x 1024
2MP = 1920 x 1080 (AKA 1080)
3MP = 2048 x 1536
4MP = 2688 x 1520
6MP = 3072 x 2048
8MP = 3840 x 2160 (AKA 4K / UHD)

Many of our customers aren’t aware that a 4MP camera has significantly more pixels (more than double) than the 1080p TV and monitor they’re used to. This is exacerbated by the fact that most cameras can automatically resize their stream display to fit on a monitor that doesn’t support the camera’s resolution – for example, you wouldn’t be able to see the whole 2688 x 1520 stream on a monitor that only supports 1920 x 1080. Viewing the stream at its native resolution is almost always possible, but you’ll have to scroll around to see the whole picture because some of it will be off-screen. When zooming in on a faraway object of interest, the true advantage becomes apparent.

1MP = Green
2MP = Cyan
3MP = Blue
4MP = Yellow
8MP = Red


When buying an IP camera, it’s also important to think about the focal length you’ll need. We created a similar article where you can learn more about focal lengths and the different viewing angles they provide.

It’s impossible to cover a large angle with a low resolution because an object of interest actually doesn’t have enough pixels to have functional identification (quite common on fisheye cameras, unfortunately). Picking a high-resolution camera to cover just the region you need is the best bet. This will show the largest and most accurate picture of what you’re looking at on your phone. A YouTube video illustrating the differences in focal lengths was recently released.

Previously, anything with a resolution greater than 0.4MP was only available from IP cameras. However, as previously described, technological advances have enabled the development of HD analog cameras with resolutions of up to 5MP (and, apparently, soon 4K!). Hikvision’s Turbo HD analog cameras, which use HD-TVI technology, are among our favorites; you can see them on our site.

With 4K expected to replace 1080p as the standard for TV and PC monitors in the coming years, it appears that 4K surveillance will become even more widespread in the coming years.

How to Export CCTV footage from your Hikvision DVR/NVR



Installing CCTV Cameras at Home

Can I install CCTV cameras inside my house?

Yes, you can install CCTV cameras in your home without needing permission from authorities.

However, there are some restrictions to consider. In HDB flats, you cannot install CCTV cameras to surveil common areas.

If your neighbor finds your CCTV camera intrusive, especially if it records their movements, they can complain to HDB. HDB may investigate and instruct you to remove the camera.

Whether you live in private or public property, recording your neighbor’s movements with a CCTV camera could lead to legal consequences, as discussed below.

Installing CCTV Cameras Outside Your Home

Can I set up CCTV cameras outside my house?

Whether you can install CCTV cameras outside your home depends on your property type.

For HDB flats, the installation of outdoor CCTV cameras is regulated by Town Council by-laws, as the area outside your flat is considered common property managed by the Town Council.

To install CCTV cameras, follow these steps:

  1. Lodge a police report regarding the incidents requiring CCTV installation.
  2. Email the Town Council of your HDB estate, requesting approval to install a CCTV camera and attach a copy of the police report.
  3. The approval process usually takes 1-2 weeks, and you’ll be notified by email.
  4. Once approved, purchase and install the CCTV camera. Note that installation is allowed temporarily for up to 6 months. After this period, submit a new request if needed.

Failure to obtain prior authorization for installation may result in a fine of up to $5,000 according to Town Council by-laws.


Installing a CCTV Camera Outside a Condominium Unit

Setting up CCTV cameras outside a condominium unit might be subject to regulations outlined in the MCST (Management Corporation Strata Title) rules or by-laws for your estate. It’s important to review these by-laws to ensure compliance with any specific requirements. This may include obtaining approval and adhering to limits on the maximum duration for CCTV camera installation.

Installing a CCTV Camera on Landed Property

For landed properties, you are allowed to install CCTV cameras anywhere within your property compound without specific restrictions.

Are doorbells or peepholes with built-in cameras recording video and/or audio considered CCTV cameras?

Devices like doorbells or peepholes increasingly include video and/or audio recording features, and they are indeed classified as CCTV cameras. Whether you need permission to install such devices depends on your property type and whether they are placed inside or outside.

For instance, installing a video doorbell outside your HDB unit requires approval from the Town Council (refer to the procedure mentioned earlier). This is because the area outside your main door is considered common property.

Regarding peepholes, no Town Council approval is needed since they are attached to your door within your HDB unit. However, as mentioned earlier, be considerate of your neighbors’ concerns. If they find it intrusive, they can file a complaint with HDB.

Can I install CCTV cameras on my own?

Even with the necessary permission to install a CCTV camera, you cannot install them independently. According to the Private Security Industry Act, installing a CCTV camera requires a Security Service Provider license. This means, even if you purchase the CCTV camera online, you must hire someone with a Security Service Provider license to handle the installation.

If your CCTV camera purchase includes installation services, ensure that the installer is also licensed for the task.

What laws do I need to follow when using my CCTV cameras?

  1. No interference with neighbor’s property enjoyment:

    The Personal Data Protection Act (PDPA) in Singapore doesn’t regulate individual use of CCTV footage, but the Community Disputes Resolution Act (CDRA) mandates refraining from interfering with your neighbor’s residence enjoyment. This applies whether the CCTV is inside your home or in common spaces.

    According to the CDRA, a “neighbor” is someone within the same building or within a 100m radius. For instance, pointing your CCTV at your neighbor’s unit or staircase landing could lead to penalties. To comply with the CDRA, position the camera to focus on your unit’s main door.

    Violating this could result in your neighbor filing a dispute with the Community Disputes Resolution Tribunal. Consequences may include compensating your neighbor up to $20,000 and/or being ordered to remove or reposition the CCTV.

  2. Removing CCTV cameras after approved installation duration:

    Town Councils approve outdoor CCTV installation for a specific period for HDB flats. Once this duration expires, you must remove the cameras to comply with Town Council by-laws. Failure to do so may result in a fine of up to $5,000.

    If you live in a condominium, similar MCST rules or by-laws regarding installation duration may also apply.

Installing CCTV Cameras for Business Use

Unlike installing CCTV cameras for personal use, setting up cameras for business purposes is more complex due to the Personal Data Protection Act (PDPA), which applies to organizations.

PDPA Overview:

  1. Consent Obligation:

    • Organizations must not collect, use, or disclose personal data through CCTV footage without the individual’s consent.
    • Consent should be explicit or implied, and individuals should be aware of the data collection.
  2. Reasonable Purposes Requirement:

    • The collection, use, or disclosure of personal data must align with purposes considered appropriate by a reasonable person in the given circumstances.
    • Businesses must clearly define and justify why CCTV footage is being recorded and used.
  3. Notification Obligation:

    • Organizations are obligated to inform individuals about the purposes of collecting, using, or disclosing their data through CCTV cameras.
    • Clear communication ensures transparency and helps individuals understand how their data is being handled.

These obligations play a crucial role in managing CCTV camera footage in a business context, ensuring compliance with PDPA regulations and respecting individuals’ privacy rights.

Can I install CCTV cameras inside or outside my business premises?


What rules must I comply with when operating the CCTV cameras?

You are allowed to install CCTV cameras both inside and outside your business premises. The PDPA does not prohibit organizations from installing cameras capturing footage beyond the boundaries of the business premises.

However, your compliance with PDPA obligations depends on the accessibility of the premises to the public. Businesses are exempt from certain obligations if personal data is observed in locations open to the public with few or no access restrictions.

Here’s a summary of PDPA obligations based on the accessibility of your business premises:

 Consent ObligationReasonable Purposes RequirementNotification Obligation
Publicly Accessible PremisesConsent not required, but good practice to obtain.Ensure personal data collected is used for reasonable purposes.No need to notify customers, but good practice to do so.
Non-Publicly Accessible PremisesObtain consent, ideally through notices.Ensure personal data collected is used for reasonable purposes.Notify customers, preferably through notices.

Regardless of accessibility, if installing cameras outside in a non-publicly accessible area, compliance with consent and notification obligations is mandatory as outlined above.

Guidelines for Putting Up Notices

To fulfill the notification and consent obligations under the PDPA, place notices at entry points of your premises, informing individuals about the use of CCTV cameras for collecting personal data. When someone sees the notice, their entry is deemed as providing consent.

General guidelines for notices:

  1. Avoid using only an image of a CCTV camera; clearly state the purpose, especially if not obvious (e.g., “installed for security purposes”).

Considerations for Complying with the Reasonable Purposes Requirement

This obligation applies to both publicly accessible and non-publicly accessible business premises. To comply, assess if the CCTV camera’s coverage is reasonable for its purpose.

For installations outside the business premises, ensure compliance with the reasonable purposes requirement, justifying extensive surveillance beyond the premises. For example, if the purpose is factory security, capturing footage beyond the factory might be reasonable.

Places Where You Should Not Install CCTV Cameras

As a general rule, avoid installing CCTV cameras in toilets or changing rooms. Such installations could lead to criminal offenses like outrage of modesty or voyeurism.

Other PDPA Obligations to Comply With

  1. Access Obligation:

    • Individuals have the right to request access to their personal data, including CCTV footage of themselves.
    • The organization must provide the requested footage and information on its use or disclosure within a year of the request.

    What if the footage contains another individual’s data?

    • If providing access reveals another person’s data, the organization should still comply if masking techniques can be used, the data is publicly available, or individuals in the footage consent.
    • The organization may charge a reasonable fee for responding to the access request.
  2. Retention of CCTV Footage:

    • Organizations should not retain CCTV footage beyond the valid purpose or when no legal/business justifications exist.
    • While PDPA doesn’t specify a fixed retention duration, organizations should erase footage when no longer needed for the specified purpose.
    • Regular review of collected footage is recommended, and organizations should create a personal data retention policy outlining the retention period and rationale.
  3. Withdrawal of Consent:

    • Individuals can withdraw consent for the collection, use, or disclosure of their personal data, including CCTV footage, by providing reasonable notice.
    • Upon withdrawal, organizations should not use or disclose the collected footage in the future.
    • Organizations are not obligated to delete or destroy the data on an individual’s request unless required for legal or business purposes.

Penalties for Breaching PDPA Obligations

In general, the penalty for breaching PDPA obligations includes a fine up to $10,000, imprisonment for up to 3 years, or both for a first offense.

An illustrative case involving Management Corporation Strata Title Plan No. 3593 (MCST) highlights the consequences. A condominium’s security company, appointed by the MCST, breached PDPA by unauthorized CCTV footage disclosure. The MCST was fined $5,000 due to their responsibility, but the penalty was reduced as they voluntarily reported the breach and took swift corrective actions.

Security companies may also be required to implement data protection policies and provide employee training.

Can I Install CCTV Cameras on My Own?

No, according to the Private Security Industry Act. Installing a CCTV camera requires a Security Service Provider license. You are not allowed to install it independently; engage someone with the necessary license for the installation.

For business owners considering CCTV installation, it is advisable to consult with a data protection lawyer. Compliance with the complex personal data protection requirements under the PDPA is crucial to avoid legal penalties.