What payment method do you accept?

We accept payment via PayPal, Visa and Mastercard.

Do I need a PayPal account in order to purchase items?

No. You can pay through MasterCard or Visa through Paypal without signing up for a Paypal account.

Do you ship worldwide?

Yes. We ship worldwide.

How much is shipping cost?

Singapore : By the weight of items in checkout cart. Shipping will be free for purchase of $100 or above.

International : Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before check-out, charges are calculated by products’s weight and delivery location.

How many days will shipping take?

Singapore : 1-4 business days
International : 1-3 weeks

When do you pack and ship my order?

We pack and ship out your orders one to two working days after receiving payment confirmation from Paypal. All orders are packed and shipped from our office. Our office operates from Monday to Friday, 9am -6pm Singapore time. All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address.

Am I able to track my order?

Yes. All orders will be sent by courier and the tracking number can be sent to your email account for reference upon request.

How can I make changes to my order after order confirmation?

You are not able to alter your purchase once it is enter into our system upon order confirmation. However, you can email us at sales@mypapylon.com to request for changes. If your order has not been process, we will make the necessary changes for you.

Can I cancel my order after confirmation?

As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.

Can I suggest for improvement in your products or website?

Yes. We welcome your suggestions and feedbacks We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedbacks and suggestions as this have aided our brand in its growth.

What can I do if my question isn’t included above?

You can email us at sales@mypapylon.com and we will answer all your questions or enquires. Alternatively. You can reach us at +65-6337 9163 from Monday to Friday : 9am to 6pm

Change Hikvision DVR Password

YouTube video


Differences in Camera Resolutions

The resolution of a camera is one of the most critical and desired features. The resolution of a camera is crucial for generating usable images capable of identifying individuals and license plates. The ability to provide a much higher resolution than a traditional analog camera has long been a benefit of using an IP camera over analog cameras, though HD analog solutions are now closing the gap.

Resolution is measured in pixels and abbreviated to Megapixels or MP. One megapixel (1MP) is equivalent to one million pixels.
We now prefer to start all of our conversations at 4MP, thanks to technological advances and subsequent price drops – the Hikvision 4MP R6 family of cameras, for example, is now priced cheaper than a 2MP camera would have cost you a few years ago.

The majority of the time, a higher resolution is preferable. There are a few drawbacks, though: a higher resolution video stream, for example, would require more storage and bandwidth headroom, and low-light output will usually suffer as a result. However, as the resolution has increased, the image quality improves dramatically; a face or number plate may have a higher number of pixels-per-foot, allowing better information to be picked out and recognized.

Below is a list of common IP camera resolutions and their respective pixel Width x Height measurements based on a Hikvision camera. You may be familiar with certain resolutions when you consider your TV or PC monitors.

1MP = 1280 x 720 (AKA 720)
1.3MP = 1280 x 1024
2MP = 1920 x 1080 (AKA 1080)
3MP = 2048 x 1536
4MP = 2688 x 1520
6MP = 3072 x 2048
8MP = 3840 x 2160 (AKA 4K / UHD)

Many of our customers aren’t aware that a 4MP camera has significantly more pixels (more than double) than the 1080p TV and monitor they’re used to. This is exacerbated by the fact that most cameras can automatically resize their stream display to fit on a monitor that doesn’t support the camera’s resolution – for example, you wouldn’t be able to see the whole 2688 x 1520 stream on a monitor that only supports 1920 x 1080. Viewing the stream at its native resolution is almost always possible, but you’ll have to scroll around to see the whole picture because some of it will be off-screen. When zooming in on a faraway object of interest, the true advantage becomes apparent.


1MP = Green
2MP = Cyan
3MP = Blue
4MP = Yellow
8MP = Red


When buying an IP camera, it’s also important to think about the focal length you’ll need. We created a similar article where you can learn more about focal lengths and the different viewing angles they provide.

It’s impossible to cover a large angle with a low resolution because an object of interest actually doesn’t have enough pixels to have functional identification (quite common on fisheye cameras, unfortunately). Picking a high-resolution camera to cover just the region you need is the best bet. This will show the largest and most accurate picture of what you’re looking at on your phone. A YouTube video illustrating the differences in focal lengths was recently released.


Previously, anything with a resolution greater than 0.4MP was only available from IP cameras. However, as previously described, technological advances have enabled the development of HD analog cameras with resolutions of up to 5MP (and, apparently, soon 4K!). Hikvision’s Turbo HD analog cameras, which use HD-TVI technology, are among our favorites; you can see them on our site.

With 4K expected to replace 1080p as the standard for TV and PC monitors in the coming years, it appears that 4K surveillance will become even more widespread in the coming years.

How to Export CCTV footage from your Hikvision DVR/NVR

YouTube video

Upgrading the Firmware on the Hikvision DVR and NVR




How To Enable a Privacy Mask Through a DVR or NVR