What payment method do you accept?

We accept payment via PayPal, Visa and Mastercard.

Do I need a PayPal account in order to purchase items?

No. You can pay through MasterCard or Visa through Paypal without signing up for a Paypal account.

Do you ship worldwide?

Yes. We ship worldwide.

How much is shipping cost?

Singapore : By the weight of items in checkout cart. Shipping will be free for purchase of $100 or above.

International : Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before check-out, charges are calculated by products’s weight and delivery location.

How many days will shipping take?

Singapore : 1-4 business days
International : 1-3 weeks

When do you pack and ship my order?

We pack and ship out your orders one to two working days after receiving payment confirmation from Paypal. All orders are packed and shipped from our office. Our office operates from Monday to Friday, 9am -6pm Singapore time. All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address.

Am I able to track my order?

Yes. All orders will be sent by courier and the tracking number can be sent to your email account for reference upon request.

How can I make changes to my order after order confirmation?

You are not able to alter your purchase once it is enter into our system upon order confirmation. However, you can email us at sales@mypapylon.com to request for changes. If your order has not been process, we will make the necessary changes for you.

Can I cancel my order after confirmation?

As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.

Can I suggest for improvement in your products or website?

Yes. We welcome your suggestions and feedbacks We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedbacks and suggestions as this have aided our brand in its growth.

What can I do if my question isn’t included above?

You can email us at sales@mypapylon.com and we will answer all your questions or enquires. Alternatively. You can reach us at +65-6337 9163 from Monday to Friday : 9am to 6pm


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